Laurie discussed the implementation of the Fear Free Shelters program in animal shelters, emphasizing its use for tracking behavioral data through FAS (Fear, Anxiety, and Stress) scoring charts. She explained how shelters can use this data to improve animal care, staff communication, and behavioral modification programs. Laurie also highlighted the importance of considering medication timing and environmental factors when working with stressed animals. She encouraged shelters to standardize their documentation processes and utilize existing resources like the Fear Free Shelters course to improve shelter operations.